Quality Manager

Role Overview

 

• Responsible for the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to assist and improve operational performance.
• Ensure the company achieve the quality objectives and conforms to company requirements, ISO standards and customer requirements.
• Responsible for new quality initiatives and projects, reviewing and communicating the impact on quality activities.
• Responsible for the quality of all internally produced and bought in components to meet the quality standards required.
• Support quality audit and inspection activities.

General Duties & Responsibilities

 

• Review, analyse and continually develop the Quality Management System to ensure compliant and efficient methods are utilised within the business ensuring corrective actions are effectively implemented.
• Develop and maintain effective quality policies and procedures to ensure products and processes are reviewed, risk assessed and functionally robust.
• Ensure all traceability requirements are maintained and sustained.
• Manage and conduct internal, supplier and third party audits in conjunction with the
• Quality Technician.
• Ensure required quality records are professionally maintained and are readily accessible for internal and external audit review. Audit ready for ITAF 16949.
• Manage and maintain process control and capability through statistical techniques.
• Champion a program to support continuous improvement through work based projects
• utilising Six Sigma, Kaizen, and Lean principles.
• Continually develop the cultural and behavioural aspects of quality and continuous improvement through training and awareness, monitoring through performance measures.
• Organise and carry out training programmes to promote and engage personnel at all levels in order to achieve a common understanding of quality principles and achieve the required competency levels. (I.e. Gauge R&R).
• Responsibility for the introduction of relevant corrective (8D) and preventative actions from quality issues, customer complaints (CCR), suppliers (NCR) and audit findings.
• Create and analyse quality data to identify trends for improvement activities.
• Manage the implementation of quality aspects within the new IFS business system
• Manage Goods Inward QC Inspector or QC Inspector duties, as appropriate, ensuring completion of required tasks or objectives.
• Support inspection personnel in maintaining and improving their processes and duties.
• Ensure measurement studies, part & process analyses are supported and completed when required.
• Control and develop QA documents, e.g. standard operating procedures, defect catalogue, where applicable.
• Ensure that you work in a safe manner and comply with the company’s Health, Safety & Environmental Policy.
• To carry out any other duties not listed above as may reasonably be expected.

 

 

Person Specification

 

Knowledge, Experience & Skills

• Strong verbal and written communication skills
• Strong interpersonal and leadership skills
• Maintain and monitor accurate written and computerised process data
• Similar previous experience in an engineering and/or manufacturing organisation
• Self-motivated

Competencies

• Organisation and Delivery
• Takes accountability and responsibility for quality
• Delivers against organisational objectives.
• Demonstrates flexibility/ contingency planning

Teamwork

• Develops and supports the quality / operational team.
• Gives and receives constructive feedback

Communication

• Identifies and responds professionally
• Correctly identifies and manages stakeholders

Decision Making

• Takes responsibility for own actions
• Uses experience/knowledge and relevant data to make decisions in a timely manner.

Adaptability

• Identifies improvements in working practices.
• Uses appropriate tools and techniques to support change initiatives.
• Makes recommendations for improvement

Commercial Awareness

• Understands the financial challenges within the role and business impact on the business.

Creativity and Innovation

• Creative approach to problem solving.
• Seeks to innovate

 

Qualifications

 

• Relevant manufacturing / engineering degree or equivalent level 5 qualifications / proven work history.
• Membership of an industry related body.
  Minimum 5 years’ experience within quality management in a manufacturing environment.
• Knowledge of a wide variety of manufacturing, machining and assembly processes and techniques.
• Internal Auditor certification for ISO 9001, ISO 14001, ISO 45001, ISO 50001 (will be an advantage).
• Have good knowledge and experience of quality improvement / problem solving techniques such as: 5S, CoPQ measures, 8D/CAPA, Kaizen/PDCA, Six Sigma & DMAIC methodology, Statistical Process Control, visual aids management.
• Be certified as Lean Six Sigma Green Belt (will be an advantage).
• Working knowledge of ITAF 16949:2016 (will be an advantage).